How to Set Auto Reply on WhatsApp Business

Managing numerous customer inquiries regarding the business product on WhatsApp is very difficult, especially when you are unavailable. Fortunately, the Business AI feature on WhatsApp Business helps you tackle this challenge effectively by allowing you to set up automated replies. With this feature, you can set automated replies and provide timely responses to your customers 24/7, even when you are away. Continue reading to learn how to set it up in detail.

How to Set Auto Reply in WhatsApp Business using Business AI

The WhatsApp Business is available for both Android and iPhone, and you can set auto reply to respond to your customers using the steps below.

1. Open the WhatsApp Business app on your smartphone.

2. Click the Tools menu at the bottom right.

3. Click the Business AI option on the next screen.

4. Next, you need to provide all the required basic business information, such as your Business Name, contact information, product information, payment methods, etc. Tap Confirm.

5. Then, you can choose which chats you can use the Business AI to reply. You can choose when to send automatic replies using the Business AI feature.

6. Next, in the FAQs section, enter all the questions that most of your customers ask frequently and provide answers for them. You can add as many questions as you want in the FAQs section.

7. After entering all the questions and answers, tap Finish. Now, the Business AI feature will automatically reply to all the common questions that your customers ask.

How to Disable Auto-Reply in WhatsApp Business

If you no longer want to use WhatsApp Business AI, you can easily disable this feature using the steps below.

1. Launch the WhatsApp Business app and tap the Tools option.

2. Click the Business AI option and tap Disconnect AI.

3. Finally, tap Disconnect to deactivate the Business AI feature.

Other Auto Reply Features on WhatsApp Business to Manage Customer Inquiries

In addition to Business AI, WhatsApp has a few features that help you respond to your customers by setting up an auto reply on iPhone or Android quickly.

Quick Replies

Using the Quick Replies option, you can create shortcuts for the replies you usually send to your customers. You can also add images and videos with quick replies. The steps to enable Quick Replies on your WhatsApp Business are as follows.

1. Open the WhatsApp Business on your smartphone and click the Quick Replies option.

2. Select the Add button.

3. Next, tap the Message field and enter the answer for frequently asked questions.

4. Then, click the Shortcut field and enter the shortcut for the above message.

5. You can also add 3 optional keywords to find the shortcut word while sending a message to your customers.

6. Finally, tap Save to save the shortcut on your WhatsApp Business. Like this, you can create and add up to 50 shortcuts to quickly reply to your customers.

7. Once you have created a quick reply, you can use the shortcut word to respond to your customers in seconds.

Away Message

The Away Message option on WhatsApp Business allows you to automatically respond to your customers when you are away or outside of business hours.

1. Click on the Tools option on your WhatsApp Business home page and select Away Message.

2. Toggle on the button near Send Away Message.

3. Then, click the Edit icon near the Away Message option and enter the customized responses to send your customers when you are away. Some of the sample auto reply messages to set on WhatsApp Business are listed below.

• Thanks for your message! We’ll get back to you within 24 hours.
• We’re unavailable right now, but we will respond as soon as possible.
• Our business hours are from 10 AM to 8 PM. We’ll respond to your message during working hours.
• Thanks for your order! We’re processing it and will notify you once it’s shipped.
• Thank you for your message. Our team will get back to you soon with the details you need.

4. Tap the Schedule option and choose when to send Away Message.

5. Next, tap the Recipients option and choose whom you want to send the Away Message. Once done, click Save.

Is there a Chatbot for Auto Replying on WhatsApp Business?

There is no built-in chatbot available on WhatsApp Business. However, there are a few third-party chatbot apps that help you set auto-replies and engage with customers without any manual intervention. Some third-party chatbot apps for WhatsApp are listed below.

• WATI – ( Play Store | App Store )
• Zoko – ( Play Store | App Store )
• Chatfuel – ( Play Store | App Store )

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